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FAQs

In which cases are cancellation expenses covered?

It covers up to 26 reasons for cancellation. See the list here

What do I need to do to cancel my booking and request reimbursement of the cancellation expenses?

If one of the reasons described above applies to you and you booked a Non-Refundable rate, please follow these steps: 1. Contact us to request the cancellation of your booking and the invoice for the cancellation charges. 2. Contact the insurer by email at flexmyroom@arag.es, providing your personal details and your policy number, and attaching the invoice and proof of the reason for cancellation. 3. The insurer will contact you as soon as possible with instructions on how to proceed. If you have any questions, you can contact the insurer on ARAG's phone number: +34 91 566 15 88.

Who is covered by the cancellation insurance?

The insurance covers the main booking holder and their companions.

Where can I see the full terms and conditions of the insurance policy?

You will receive an email when your booking is finalised, with all the details of your insurance.

Book with us with benefits

  • Best price guaranteed

  • Cancellation insurance included in non-refundable rates.

  • Early check-in / Late check-out
    (subject to availability)

  • Free parking

  • Complimentary first minibar refill

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