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FAQ

Is there an entrance fee or minimum spend?

No. There is currently no entrance fee or minimum spend to access L’Àtic.

What are L’Àtic’s opening hours?

L’Àtic is open from 11:00 am to 11:00 pm. From 11:00 am to 12:00 pm, access is exclusive to Lamaro Hotel guests. From 12:00 pm onwards, outside visitors are also welcome, subject to availability.

Do hotel guests receive priority access?

Yes. Lamaro Hotel guests have exclusive access from 11:00 am to 12:00 pm and priority access during the rest of the opening hours, subject to available capacity.

What advantages are there to booking directly on lamarohotel.com?

Booking on lamarohotel.com includes the best rate guaranteed, free parking, complimentary early check-in and late check-out subject to availability, a complimentary minibar refill on arrival, and cancellation insurance included on non-refundable rates.

What are the check-in and check-out times?

Check-in is from 3:00 PM and check-out is until 11:00 AM.

What is included in the rate with breakfast and the rate without breakfast?

The rate with breakfast includes accommodation + buffet breakfast. The rate without breakfast includes accommodation only. In the booking engine, you will clearly see which option you are choosing before confirming.

What is the breakfast buffet like?

Our buffet includes a wide selection to start your day at your own pace: bread and pastries, fruit, cereals and yogurts (vegan option also available), savory selection (cold cuts and cheeses), hot options, and a "healthy" corner with salads and juices.

What payment methods do you accept?

We accept the usual card payment methods. For prepaid bookings, we also accept bank transfer.

Is a card required as a guarantee or deposit?

Depending on the rate and booking conditions, a card may be requested as a guarantee.

Is there Wi-Fi at the hotel?

Yes, there is free Wi-Fi throughout the hotel.

How do the air conditioning and heating work?

All rooms have individual air conditioning, though it varies by room type:

  • Skyline and some Elegance rooms on the 6th floor: split system with adjustable cooling and heating year-round.
  • Other rooms: individual air conditioning with cooling in summer and heating in winter.
In which cases are cancellation expenses covered?

It covers up to 26 reasons for cancellation. See the list here

Can I request an early check-in and/or late check-out?

Yes, always subject to availability:

  • Direct bookings and I Prefer Members: free early check-in and late check-out, with late check-out until 1:00 PM.
  • Bookings through other channels: late check-out available until 5:00 PM at a cost of €60 per hour. From 5:00 PM onwards, an additional night will be charged.
    In addition, direct bookings and I Prefer bookings have priority for early check-in; if availability allows, it may also be free for other guests.
What do I need to do to cancel my booking and request reimbursement of the cancellation expenses?

If one of the reasons described above applies to you and you booked a Non-Refundable rate, please follow these steps: 1. Contact us to request the cancellation of your booking and the invoice for the cancellation charges. 2. Contact the insurer by email at flexmyroom@arag.es, providing your personal details and your policy number, and attaching the invoice and proof of the reason for cancellation. 3. The insurer will contact you as soon as possible with instructions on how to proceed. If you have any questions, you can contact the insurer on ARAG's phone number: +34 91 566 15 88.

Who is covered by the cancellation insurance?

The insurance covers the main booking holder and their companions.

Where can I see the full terms and conditions of the insurance policy?

You will receive an email when your booking is finalised, with all the details of your insurance.

Do I need a reservation to visit L’Àtic?

For regular access, L’Àtic currently operates on a walk-in basis. From 11:00 am to 12:00 pm, access is exclusive to Lamaro Hotel guests. From 12:00 pm onwards, access is on a first-come, first-served basis and subject to availability, with priority given to Lamaro Hotel guests.

Can L’Àtic be booked for a private event?

Yes. L’Àtic can be booked for private events and special celebrations, with a maximum capacity of 80 guests. Availability and conditions are confirmed individually depending on the type of event.

For enquiries and further information: comercial@eseragroup.com

Is L’Àtic open to non-hotel guests?

Yes. Outside visitors can access L’Àtic from 12:00 pm to 11:00 pm, subject to availability. From 11:00 am to 12:00 pm, access is exclusive to Lamaro Hotel guests.